FAQ

Kuukivi products are available worldwide through kuukivi.com.

Kuukivi is available in our central magazine, on Dworkowa 51, 05-082 Stare Babice. You can make an appointment with us and visit us.

Kuukivi products are crafted with the highest quality materials, designs and craftsmanship. Our jacquard fabrics are woven in Poland. All Kuukivi products are being checked and finished in Poland under our own roof, where they are also carefully packaged and handed over to our couriers who ship them to all corners of the world.

We can guarantee the authenticity of all products officially purchased on kuukivi.com. Authentic Kuukivi products can be recognized by the original Kuukivi label stitched on or attached to the product. Furthermore,iff you wish to check the authenticity of a product, please contact us at info@kuukivi.com providing one or more images including the brand label and as much descriptive information as possible about the product.

Working with nature instead of against it, that’s our philosophy when sourcing materials. That is why Kuukivi products are crafted from the world’s highest quality materials, all natural like linen, silk, cotton, annd more.

Custom Kuukivi items are made-to-order (pre-order) products that are custom-made exclusively on your request for the item is made and approved. If you wish to make such a request, please reach out to us at info@kuukivi.com. Our dedicated customer care team will assist you in crafting an Kuukivi item exclusively for you. Please note that a custom Kuukivi item cannot be cancelled, modified or returned once the request has been successfully submitted. These items are final sale.

Kuukivi Limited Editions are available in a limited amount for a limited time only. If an item is sold out, there are no spare items left and we will not restock it.

– Polish Post PLN 14 for a parcel up to 2 kg (price over 2 kg is determined individually)
– Inpost parcel locker PLN 16 (price over 2 kg is determined individually)
– Domestic DPD courier up to 2 kg PLN 18 (price over 2 kg is determined individually)

Yes:
DPD Kurier International EU1 19 EURO
DPD Kurier International Worldwide 25 EURO

National shipping up to 2 working days. International shipping from 4 to 7 working days.

Transfer to the account; PayPal, przelewy24.

Yes, each parcel is insured.

Placing an order is very simple. All you need to do is select the products by moving them to the basket, choose the shipping option, pay and then click on the “Go to payment” field.

Please contact us by e-mail info@kuukivi.com or write to us on Facebook.

No, You don’t. You can order without having account.

DPD automatically generates and sends emails with a tracking link. If necessary, please send a request for a package number to info@kuukivi.com or on Facebook.

The cost of shipping is not only the rate specified by the operator (service provider such as DPD or InPost), but also includes the packaging in which the package is transported to you. In our case to the basic amount of the carrier, we add the cost of biodegradable foil or biodegradable cardboard, pockets for labels and also the company’s tape securing the shipment.

Products ordered in the form of pre-order / semi-custom are not subject to returns. These goods are produced on the basis of an individual order (length of the scarf, preferred colors, preferred admixtures, personalized pattern for the pre-order / semi-custom order).

According to the provisions of point 3 of Art. 38 (Act on consumer rights, distance purchase), which says that you cannot withdraw from a distance contract in the case of contracts where the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs.

Products ordered remotely, which are subject to returns, can be returned within 14 calendar days from the date of their receipt, without giving any reason, to the address indicated by the seller. The cost of return shipping is on the customer’s side (the seller does not cover the cost of return shipping). Returned products must be intact, returned in their original packaging (cotton bag + foil packaging). Returned products cannot be used or washed.

ADDRESS for return:

Kuukivi Wraps
Dworkowa 51
05-082 Stare Babice
info@kuukivi.com