Returns & Complaints & Shipping

Online store regulations

Kuukivi Wraps online store operating at address is operated by Loombera Slings Kamil Komarow with company headquarters at Dworkowa 51, 05-082 Stare Babice, NIP 9511867992, Regon 365936813

The first paragraph of the online store regulations shall contain basic definitions.
The terms used in the Regulations shall mean:

  1. Customer – a natural person, a legal person or an organizational unit that is not a legal person, to which special regulations grant legal capacity, who makes an Order in the Store.
  2.  Civil Code – the Act of 23 April 1964. (Journal of Laws 1964 No. 16, item 93 as amended).
  3. Terms and Conditions – these Terms and Conditions for the provision of services by electronic means within the online store
  4. Kuukivi Wraps online store – Internet service available at, through which the Customer may in particular place Orders;
  5. Goods – products presented in the Internet Shop.
  6. Sales Agreement – a contract of sale of Goods, as defined by the Civil Code, concluded between Loombera Slings Kamil Komarow and the Client, concluded using the website of the Store.
  7. Consumer Rights Act – the Act of 30 May 2014. On consumer rights (Journal of Laws 2014, item 827 as amended).
  8. Order – a declaration of will of the Customer, aiming directly at the conclusion of a Sales Agreement, specifying in particular the type and number of Goods.

Rules of the store should also include general provisions.

  1. These Regulations set out the rules for the use of the online store available at
  2. The online store, operating at, is operated by LOOMBERA SLINGS Kamil Komarow, with registered office at ul. Dworkowa 51, 05-082 Stare Babice, NIP: 9511867992, REGON: 3659368133
  3. These Regulations define in particular:
    a) rules of registration and account use within the online store;
    b) terms and conditions of making electronic reservations of products available within the online store;
    c) terms and conditions of electronic placement of Orders within the online store;
    d) principles of concluding Sales Agreements with the use of services provided by the Internet Shop.

The next part of the regulations of the store are the rules of using the Internet store.

  1. Making a purchase of a Product does not require registration in the Store.2
  2. Information provided on the Store’s websites, including information about the presented products, and in particular their descriptions, technical and usable parameters and prices, constitute an invitation to conclude a contract, within the meaning of Article 71 of the Civil Code.
  3. Placing an order is done using a form, available on the store’s website.
  4. Each customer registering and/or placing an order agrees to receive at the e-mail address provided by the customer information related to the transaction, notifications of changes to these Regulations.
  5. In order to ensure the security of the transmission of messages and data in connection with the services provided by the Website, the Online Store takes technical and organizational measures appropriate to the degree of risk to the security of the services provided, in particular measures to prevent unauthorized persons from obtaining and modifying personal data transmitted over the Internet.

Procedure for conclusion of a contract of sale

  1. In order to carry out any of the Customer’s activities in the Store, it is required to operate correctly on the Internet, use a web browser, including mobile devices, and have an active account at a chosen e-mail address.
  2. In order to conclude a Sales Agreement via the Internet Shop, you need to enter the website, make a selection, taking further technical actions based on messages displayed to the Customer and information available on the website.
  3. The Store makes it possible to purchase products and services 24 hours a day, 7 days a week.
  4. The selection of ordered Goods by the Customer is made by adding them to the basket.
  5. In the course of placing the Order – until the moment of pressing the button “Place order” – the Client shall have the possibility of modifying the entered data and the selection of the Goods. In order to do so, the Customer shall be guided by the messages displayed and information available on the website.
  6. In order to finalize the order, the Customer is asked to provide all the necessary data needed to complete the order, i.e.
    a) name and surname / company name
    b) delivery address
    c) e-mail
    d) contact phone number
    e) VAT ID number – if VAT invoice is requested.
  7. After the Customer using the Online Store has provided all the necessary data, a summary of the placed Order shall be displayed. The summary of the Order shall include information on:
    a) the subject of the Order,
    b) unit and total price of the ordered products or services, including delivery costs and additional costs (if any),
    c) selected method of payment,
    d) selected method of delivery.
  8. In order to send an Order it is necessary to accept the content of the Terms and Conditions, provide personal data marked as mandatory and press the “Place an Order” button.
  9. Sending an Order by the Customer is a declaration of intent to conclude a Sales Agreement with Loombera Slings Kamil Komarow, in accordance with the Terms and Conditions.
  10. After placing and paying for the Order, the Customer receives an e-mail message entitled “Order Confirmation”, containing a final confirmation of all the essential elements of the Order.
  11. The contract shall be considered concluded at the moment of receipt by the Customer of the e-mail message referred to above.
  12. The contract of sale is concluded in the Polish language, in accordance with the Regulations.

The Regulations regulate the issues of delivery in the online store.

  1. Prices of products in the Store are given in Polish zloty and include tax without shipping costs. The final price, binding for the Owner and the Customer, is the price of the product given in the offer at the moment of placing the order by the Customer.

  Types and prices of delivery:
1) Poczta Polska 14 zł up to 2 kg (the price above 2 kg is established individually)2) Inpost parcel machines 16 PLN (price above 2 kg is established individually)
3) DPD courier up to 2kg 18 zł (price over 2kg established individually)

4) DPD Courier International EU1 19 EURO

5) DPD Courier International Worldwide 25 EURO
6) personal collection at the address Dworkowa 51, 05-082 Stare Babice

  1. Information about the total value of the order (including shipping costs, which are detailed in the Delivery and Returns tab) is available in the Order Summary on the product sales page and in the order confirmation.
  2. Delivery of the Goods takes place both in the territory of the Republic of Poland and in the countries of Europe and selected countries located in other continents to the address specified by the Customer in the course of order placement.
  3. Delivery of the ordered Goods is carried out by courier.
  4. For orders with delivery in the territory of the Republic of Poland, the delivery time is three working days from the date of payment by the Customer of the Order. For orders with delivery outside the territory of the Republic of Poland, the delivery date is specified in the information on the form of delivery and the country of destination.
  5. A printout of the confirmation and specification of the Order and a proof of sale shall be given to the Customer together with the shipment. At the Customer’s express request, a VAT invoice may be issued.

Regulations shall include information about prices and payment methods in the online store.

  1. Prices of Goods are given in Polish zloty and Euro and include all components, including VAT2. The Client has the option to pay the price:
    a) by bank transfer to the bank account number: 25 1050 1025 1000 0097 3501 6348;
    b) payment via PayPal;
    c) payment by credit card: VISA, MasterCard.

Customers of online stores have the right to withdraw from the contract. 

  1. The Customer, who is a consumer within the meaning of Article 22 of the Civil Code, has – in accordance with the provisions of law – the right to withdraw from a remote agreement, without giving any reason, by making a statement in writing or by e-mail to, within 14 days and sending it to the address Loombera Slings Kamil Komarow, given in these Regulations.
  2. In the case of withdrawal from a remote agreement, the agreement is considered not concluded. What the parties have provided shall be returned in an unchanged state. Reimbursement should take place immediately, no later than within 14 days. Purchased goods should be returned to the following address: Kuukivi Wraps ul. Dworkowa 51, 05-082 Stare Babice.
  3. The Goods returned by the Customer shall be packed in a way that ensures no damage to the parcel during transportation.
    In the case of withdrawal from this contract, the store will return payment for the goods to the Customer, the cost of shipping by the Seller and the cost of return is on the side of the Customer.
    An important part of the regulations is the part describing the return and complaint policy of the online store.
  4. If the purchased product is inconsistent with the contract or has physical defects, the Customer has the right to make a complaint based on:
    (a) regulations provided by the provisions of the Act of 27 July 2002 on specific terms and conditions of consumer sales and amendments to the Civil Code (Journal of Laws No. 141, item 1176, as amended), when the product is inconsistent with the contract,
    b) regulations of the Civil Code regarding warranty for defects.
  5. Goods ordered in pre-order/semi-custom form are not subject to returns. These goods are produced on the basis of individual order (shawl length, preferred colors, preferred admixtures, personalized pre-order/semi-order pattern. In accordance with the provisions of paragraph 3 of Article 38 (Law on Consumer Rights, Distance Purchases), which states that you can not withdraw from the agreement concluded remotely in the case of agreements in which the object of performance is a non-reproduced item, produced to consumer specifications or serving to meet his individual needs.
  6. In order to make a complaint, the customer is obliged to inform the store by e-mail to, and then proceed in accordance with the information received.
  7. Specifying the demands on the basis of the procedure provided for in Article 1 (a) Customer has the right to request to bring the product into conformity with the contract by repair or replacement free of charge, unless the repair or replacement are impossible or require excessive costs. If the Store is unable to meet the specified demands, the Customer has the right to demand an appropriate reduction in price or withdraw from the contract.
  8. By specifying the demands under the procedure provided for in Article 1(b), the Customer has the right to withdraw from the contract or demand a reduction in the price. The customer may not withdraw from the contract if the store will immediately, within 14 days at the latest, replace the defective item with an item free from defects or will immediately remove the defects.
  9. This restriction does not apply if the item has already been replaced or repaired by the Store unless the defects are insignificant.
  10. The store is liable for non-conformity of the consumer product with the contract (Article 1(a)) only in the cases and under the conditions specified by law.
  11. The store is responsible for product defects under warranty (Article 1 (b)) in the cases and under the conditions specified by law.
  12. The Store considers complaints within 14 days of the date on which it receives a complaint together with the complete product complained about.
  13. The Store reserves the right to refuse to accept a complaint if the Customer makes any modifications to the product.
  14. The Shop reserves the right to refuse to accept a complaint in cases of: exclusive user’s fault, mechanical damage, improper maintenance and use of the product contrary to the instructions.
  15. Sling after washing will not be returned.
    Is a pulled thread a second quality?

No, weaving factory allows 3 small stitches in a sling, which do not affect comfort and safety of use. Very often the stitch disappears after the first washing.

16. Can I return a sling with a stitch?

No, because it is not a defect which significantly affects the safety of carrying. We do allow refunds for the sling spa.

17. Is the ladder / missed thread a dangerous flaw?
No. As in the case of snapping, up to 3 defects are allowed, and it should be emphasized that the ladder, i.e. a thickened thread or a missed thread are only aesthetic defects which do not affect the safety of the sling and, what is equally important, do not lower the sling’s value(!),
18. Is a broken thread an aesthetic defect or a defect which influences the use?
Basically, it is a defect which can be claimed and replaced with a sling without the defect. We can also accept the complaint and refund the cost of the product if we do not have a replacement,
19. My sling has a defect which makes it impossible to wear, what should I do?
First, write us a message on the chat of the official brand profile. Then we will check if we have an exchangeable sling which will not have the defect. If we do not have a replacement sling in stock we can either send your sling to a specialist chustospa or refund the amount paid as a claim.

The Terms and Conditions should also refer to our Privacy Policy and Data Protection policy.
1. In order to finalize the purchase in the Shop, it is necessary to provide all the Customer’s data required by the content of the form, as well as to check the appropriate box (checkbox) concerning the Customer’s consent to have his/her personal data processed by the Owner and the box (checkbox) concerning the confirmation of acquaintance and acceptance of the present Regulations.
2.Any Customer data provided during registration in the Store will be used only and exclusively for the purpose of implementation, amendment or termination of the Agreement or other marketing activities, in particular information about new products and services of the Store, if the Customer agrees by checking the appropriate box (checkbox) to send commercial information, by means of electronic communication, within the meaning of the new Regulation of the European Parliament and of the Council (EU) 2016/679 of 27.04.2016.
3.All personal data of the Customer will be processed by the Owner in accordance with the content of the Act referred to above.
The administrator of the Customer’s personal data is Loombera Slings ul. Dworkowa 51, 05-082 Stare Babice, NIP: 9511867992, REGON: 365936813
4.Only personal data provided by the Customer voluntarily is collected. The data are processed in order to fulfil the provisions of these Regulations, in particular to conclude a contract of sale of the ordered goods, to deliver the goods ordered by the Customer, to issue a document confirming the sale of the goods, to store personal data in the IT accounting system in order to ensure the history of business transactions performed by the Store.
5.The data provided in the course of placing an order are also processed by the following entities to the extent specified: name and surname, address, telephone, e-mail indicated as the delivery address are forwarded to shipping companies in the form of a label/shipping list, which is also the order of delivery of the shipment. Depending on the selected type of shipment are transferred to:



1. Data is also processed by entities related to the execution of payment for the order:
a) Bank transfer
b) PayPal
In such cases, the amount of data transferred is limited to the required minimum. In addition, the information you provide may   be made available to the relevant public authorities if required by applicable law.

2. The data controller shall not be liable for any false or incomplete personal data provided by the Customer.
3.The Customer at any time has the right through the Shop’s service office to change, correct or delete his or her personal data.
4. With additional consent given by the Customer, collected personal data can also be used for promotional and marketing purposes, including in particular the presentation of the Store’s commercial offer to the Customer and other marketing information related to the Store.
5. Each user has the opportunity to subscribe to a newsletter – commercial information. Signing up for the list takes place by ticking the appropriate box in the form at the registration stage (only an e-mail address is necessary for this purpose). The newsletter subscription can be cancelled at any time through the link provided in the newsletter or by informing the Store by e-mail at After cancellation, the e-mail address data will be immediately removed from the subscription database.
6. The Store uses, among other things, so-called “cookies”, which contribute to greater usability, functionality and ease of use of our Store. These instruments also make it easier for the Customers to navigate the Shop website faster. In addition, cookies make it possible to measure the frequency of page views and the most frequently viewed products. Cookies are small text files that are stored on your computer system. Please note that some of these files are transferred from the Store’s server to the       Customer’s computer system. It is possible to block cookies at any time, provided that the browser you are using has an appropriate function. Please note that after blocking cookies, the possibility to use some of the Store’s functions will be significantly limited or disabled.

Final provisions.
1.All content of the Store is protected by law and its use will constitute a violation of the law.
2.In matters not covered by these Regulations, the provisions of Polish law shall apply, in particular the Civil Code and the provisions of the Act on specific terms and conditions of consumer sales and amendments to the Civil Code of 18 July 2002 (Journal of Laws 2001 No. 144 item 1204) the provisions of the Consumer Rights Act of 30 May 2014. (Journal of Laws 2014, item 827 as amended); and other relevant provisions of commonly applicable law.
3.The current version of the Terms and Conditions can be found at